EmployIndy
  • Immediate Opportunities - Business/Financial
  • Indianapolis, IN, USA
  • Full Time
  • Full benefit package

Participant Services Representative 

What if you could be at the forefront of making a difference in people's lives as they plan for the future?  At OneAmerica, we keep our promises so that we can help our customers achieve their goals and realize their definition of financial success. As a Participant Services Representative, you will have the unique opportunity to be there when our customers need us the most.    

Our Participant Services Representative are the heart of our contact center, providing customers with information about investment options, loan balances/provisions, account status, etc. as well handling requests for fund transfers and exchanges, roll-overs, loans, etc. and processing transactions.  

If you've never worked in the financial services industry then you'll have a lot to learn. That's why you will engage in ongoing training and mentoring that will give you the tools to be your very best. You'll be empowered with accountability early on, and your team will be there to help you succeed.  This is a fast paced, high volume call center so you must be able to work efficiently and meet deadlines.  Associates work scheduled shifts between the hours of 8:00 a.m. and 8:00 p.m., and may be required to work additional hours during peak periods. 

Do you have excellent verbal and written communication skills, as well as the ability to efficiently prioritize and manage your time?  Can you multi-task across applications as you interact with customers and seek out solutions?  Can you effectively engage others with patience and an approach that is tailored to each individual?  Do you have a Bachelor's degree as well as demonstrated math, accounting, and analytical skills?  If so, then we are looking for YOU!  And if you are fluent in Spanish that's a definite plus.

OneAmerica offers medical/dental/life insurance, free parking, free beverage stations, newly renovated work stations, monthly all associate celebrations, PTO, incentive plans, 401(K), pension plan, discounted meals, on-site fitness center, onsite medical clinic and PAID parental leave just to name a few. 

Associate's degree or four years of call center or financial services experience preferred.  Must have a desire to work in a team environment; be able to handle multiple tasks; be detail-oriented, organized, and a self-starter.  Must have demonstrated math, accounting, and analytical skills; have strong communication skills, and be able to work in a fast-pace high volume team environment and meet deadlines. Must be able to work scheduled hours (between the hours of 8:00 a.m. through 8:00 p.m.), later shifts and additional hours as required.

Looking for Spanish speaking.

 

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