EmployIndy
  • Immediate Opportunities - Business/Financial
  • Indianapolis, IN, USA
  • Full Time
  • Full package of benefits

Product Support Assoc  – DT Indy

EmployIndy has partnered with the largest, locally owned national bank in the greater Indianapolis area.  Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local markets directly attributable to our talented staff.  Our goal is to be the undisputed leader in delivering outstanding banking service in Greater Indianapolis.

With greater than 90% staff retention year after year, and with a highly competitive benefit package, our staff enjoy a sense of stability not always experienced in the general work environment.  Benefits include but are not limited to: medical/dental/vision/life insurance, vacation, personal time, holidays, tuition reimbursement, 401(k), profit sharing, and wellness benefits.

Purpose of Position:

Working as part of a service center team, the incumbent is responsible for comprehensive customer service and technical support for end users of Treasury Management products and services, including credit cards. This involves standard set up as well as troubleshooting and resolving technical issues by phone and email, working with users who have different levels of skill and knowledge, and ensuring that clients receive the highest level of service.

 

Essential Functions:

  • Respond to customer questions, requests and concerns, both written and oral, in a timely manner
  • Provide the highest level of customer service and technology support for client end users via phone calls and emails, including but not limited to:
  • Asking questions to gather information needed to accurately diagnose specific technical problems  Communicating effectively with users with a diverse level of experience
  • Explaining how products and services work, communicating technical information in commonly understood terms
  • Consulting and instructing users on hardware and software issues, working with understanding of basic networking technologies
  • Providing service solutions by troubleshooting technical issues remotely
  • Remotely managing client systems
  • Ensure correct system setup for Treasury Management products and services
  • Perform all necessary duties related to account applications, payments, analysis, tracking, maintenance, distribution and data entry
  • Assist with Treasury Management product development and testing
  • Maintain current knowledge of Treasury Management products and services as well as technology systems
  • Provide support to other departments regarding Treasury Management products

 

Requirements:

  • High School diploma or equivalent required; some college level coursework preferred
  • Minimum of 3 years of relevant work experience in banking, financial services or customer support; treasury management experience a plus
  • Exceptional customer service and communication skills, including the ability to convey technical information in commonly understood terms
  • Excellent interpersonal skills, exhibiting a high degree of professionalism
  • Proven analytical and problem solving skills, with the ability to think critically, evaluate needs and develop a plan of action
  • Ability to work independently under pressure and meet deadlines
  • Ability to organize, multi-task and prioritize tasks, switching easily between systems while troubleshooting problems
  • High degree of accuracy and attention to detail
  • High level of computer proficiency; working knowledge of computer hardware, software systems and networking

 

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