EmployIndy
  • Immediate Opportunities - Business/Financial
  • Indianapolis, IN, USA
  • Full Time

Receptionist PT – DT Indy


EmployIndy has partnered with the largest, locally owned national bank in the greater Indianapolis area. Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local markets directly attributable to our talented staff. Our goal is to be the undisputed leader in delivering outstanding banking service in Greater Indianapolis.

With greater than 90% staff retention year after year, and with a highly competitive benefit package, our staff enjoy a sense of stability not always experienced in the general work environment. Benefits include but are not limited to: medical/dental/vision/life insurance, vacation, personal time, holidays, tuition reimbursement, 401(k), profit sharing, and wellness benefits.

Purpose of Position:
Greet and serve clients in a manner that is consistent with the Bank's culture, and serve as back-up on the teller line. Answer the telephone in a timely, polite and professional manner. Ensure that both clients and staff receive superior service. This is a part-time position, working three days each week and two Saturday mornings a month.

Essential Functions:
• Uphold the "Culture of Excellence" and provide high quality customer service to all clients all the time
• Comply with all banking regulations and our own Bank policies, procedures and objectives
• Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
• Greet clients in a manner consistent with the Bank's culture
• Answer a multi-line telephone in a timely, polite and professional manner; maintain accuracy when transferring calls and taking messages
• Provide clients with accurate account, product or service information
• Operate as a Customer Service Representative as necessary
• Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner
• Maintain basic knowledge of Bank services and products
• Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
• Balance transactions at end of day and verify cash totals
• Provide administrative support to staff in Banking Center
• Maintain basic knowledge of Bank products/services and familiarity with the general duties of each department of the bank to ensure that clients are transferred to the appropriate individual/department
• Perform general housekeeping responsibilities (i.e., manage dishwasher, make coffee, stock refrigerator, prepare meeting rooms, etc.)
• Track and order supplies for the Banking Center
• Maintain appointment calendar for Banking Center's conference/meeting rooms

Requirements:
• High School Diploma or equivalent
• Minimum of 2 years receptionist/administrative experience in a professional office environment
• At least six months cash handling experience; previous banking experience preferred
• High degree of accuracy and attention to detail
• Ability to interpret data and identify problems; ability to organize and prioritize tasks
• Excellent interpersonal skills, with proven ability to interact effectively with people from diverse backgrounds
• Excellent communication and customer service skills, exhibiting a high degree of professionalism
• Basic computer proficiency and terminal knowledge

 

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