Re-Employment Services Manager Career Services

• EmployIndy - Career Services
• Indianapolis, IN, USA
• Salary
• Full Time

The primary focus of the Reemployment Services Manager position is to functionally manage the Reemployment Services (RES) team (3 Team Leads, 7 Coordinators, and 1 Compliance Coordinator) to ensure efficient implementation and coordination of service that includes documenting accurate information for UI claimant. The Manager is expected to manage the day-to-day implantation of reemployment services.

The Manager serves as subject matter expert of all RES and related regulations, policies, and procedures in order to plan, organize, and monitor reemployment service processes and initiatives offered through WorkOne Indy. This position will be located at WorkOne Indy and reports to the Director of Career Services.

To be successful in this role you will accomplish:
• Oversee the RES team and workflow, develop schedules, assign and monitor work of the RES Team Leads, create, implementation and monitoring of productivity standards for RES Team Leads, RES Coordinators, and the RES Compliance Coordinator (weekly/monthly/quarterly/yearly metrics).
• Work collaboratively with Career Services leadership and the formal management for the RES Employer of Record (EOR) to plan, monitor, and document performance results of team members. Participate in interviews and staff selection.
• Develop training materials that are in compliance with all policies and regulations. Train Team Leads on appropriate policies, processes, and assignments so they can in turn train the RES Coordinators effectively. Training materials include onboarding and orientation materials, ongoing development and maintenance materials, updated and change training materials. Assist Team Leads in coaching and training methods to make sure all RES Coordinators have the knowledge to successfully complete assignments. Prepare at a minimum monthly team updates and clarifications to procedures, best practices, and performance expectations.
• Prepare and submit weekly reports to the Director of Career Services regarding RES customer pool counts, participation rates, team performance, SWOT analysis, and recommendations to address performance challenges.
• Coordinates effectively with other organizations, service providers, and vendors within the WorkOne Indy system as needed to accomplish EmployIndy and WorkOne Indy objectives. This includes the ability to clearly articulate EmployIndy objectives, Career Service objectives, RES objectives and expected program measurements.
• Meet on a regular basis with members of the Career Services team to coordinate the direction and central planning necessary for the successful administration and management of WorkOne Indy programs and services. Will monitor and report on monthly progress of reemployment services within WorkOne Indy during meetings.
• Bring suggested implement and/or amend processes and procedures for efficient operations and service delivery to the Associate Director's attention.
• Serve as a representative of EmployIndy at various internal and external meetings.

Requirements: Education and Experience

• Minimum of a four-year degree in education/social service/business or eight years' experience in project management.
• At least ten years of work experience in an office setting which required independent work structure.
• Progressive work history with increasing levels of accomplishment required
Knowledge, Skills and Abilities
• Results driven to meet the mission, vision, and goals of EmployIndy
• Knowledge of CRM, Google Suite, and Microsoft Office Suite systems
• Strong verbal and written communication skills

Additionally, please be on the lookout for an email to complete a Predictive Index Assessment.  Be sure to look in both your Inbox and Spam folder.  Complete as soon as possible and confirm upon completion.  It is important the hiring manager have time to review the results prior to your initial phone screen/interview.  This tool is used to gain insight of your innate/preferred working style.