EmployIndy
  • Immediate Opportunities - Business/Financial
  • Indianapolis, IN, USA
  • Full Time
  • Accounting/Finance

Customer Service Representative

EmployIndy's employer partner is currently seeking Customer Service Representatives for their team.  The Customer Service Representative is responsible for providing the highest level of customer service and professionalism while serving our clients.  

Purpose of Position: Operates a teller's window by providing prompt, efficient, accurate and high quality customer service. Represents the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff.

Essential Functions:

  • Provide high quality customer service to all clients all the time
  • Uphold the company culture of excellence at all times
  • Comply with all banking regulations and our own Bank policies and objectives
  • Maintain proper procedures to protect clients' financial information
  • Maintain security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
  • Provide clients with accurate account, product or service information
  • Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders, and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner
  • Maintain basic knowledge of Bank services and products
  • Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
  • Redeem U.S. Savings Bonds
  • Admit customers to safe deposit boxes
  • Answer customer inquiries and give balances
  • Balance transactions at end of day and verify cash totals
  • Maintain working knowledge of the Bank's Branch Capture system


Requirements:

  • High School Diploma or equivalent
  • Minimum of six months cash handling experience preferred for entry-level positions
  • High degree of accuracy and attention to detail
  • Excellent communication and customer service skills, exhibiting a high degree of professionalism
  • Excellent interpersonal skills, with the proven ability to interact effectively with individuals from diverse backgrounds
  • Basic computer proficiency and terminal knowledge
  • Ability to interpret data and identify problems



This position has been closed and is no longer available.
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